I've made a top up 4 times and here's what just happen.

1st top up. 1,000 pesos   I got 2,300 lemurians
2nd top up. 50 pesos.    I got nothing
3rd top up. 1,000 pesos. I got nothing
4th top up. 50 pesos.   I got 100 lemurians

So the problem is...

Where  did my 2nd and 3rd top up? Chasing for 2,400 lemurians or just process a refund for it. 

Server: Singapore
In Game Name: MrGarcia
Job: Dark Wizard